Privacy Policy

Introduction

WR Gaskets Ltd ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

We are registered in England and Wales and operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

The data controller responsible for your personal data is:

Information We Collect

We may collect the following types of personal information:

• Contact information: Name, email address, phone number, and postal address when you contact us, request a quote, or place an order.
• Business information: Company name, job title, and account details for business customers.
• Order information: Details of products ordered, delivery addresses, and payment information.
• Website usage data: Information about how you use our website, including IP address, browser type, pages visited, and referring URLs, collected through cookies and analytics tools.
• Communication records: Records of correspondence, enquiries, and any feedback you provide.

How We Use Your Information

We use your personal data for the following purposes:

• Processing and fulfilling your orders for gaskets and sealing products
• Responding to your enquiries and providing technical support
• Preparing and sending quotations
• Managing your customer account
• Sending invoices and processing payments
• Improving our website and services
• Complying with legal and regulatory obligations
• Communicating product updates and industry news where you have opted in

Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: Processing necessary for the performance of a contract with you (e.g., fulfilling orders).
• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services and responding to enquiries.
• Consent: Where you have given consent for specific processing, such as receiving marketing communications or accepting analytics cookies.
• Legal obligation: Processing necessary to comply with legal requirements.

Data Sharing

We do not sell your personal data to third parties. We may share your information with:

• Delivery partners: Courier and freight companies to fulfil your orders.
• Payment processors: To process payments securely.
• Professional advisors: Accountants and legal advisors as necessary.
• Analytics providers: Such as Google Analytics, for website usage analysis (subject to your cookie consent preferences).

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer account and order records are typically retained for 7 years in accordance with UK tax and accounting requirements.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access your personal data
• The right to rectify inaccurate personal data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk.